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Time Management: Always a Challenge

By : Chas Wilson |September 02, 2015 |Blog |0 Comment

Time management is an ever-present challenge for entrepreneurs and business leaders. There is always more to do than there is time. Although entrepreneurs tend have a sense of urgency that drives them and gives them the “can-do-make-it-happen” mentality, that same sense of urgency often gets them in trouble. It causes them to be short with people or leads them to take unwise shortcuts. Too much urgency at the wrong time can lead to careless mistakes or making unnecessary apologies. As the adage goes, “There is never enough time to be sure it’s right, but there is always enough time to do it over.”

One of the biggest indicators of business maturity is that a person can sense how much time is really needed to do something well and to do it right the first time. This maturity is usually acquired after making many mistakes and wasting lots of time. Instead of being judgmental or self-critical, simply take the opportunity to reflect on when urgency is good and when it could cause problems. The first place to gain this perspective is in your thinking and planning time. Allow enough time so that you can really think things through. By getting your ideas clear and your plans in order, you will be able to take action and give direction more effectively. Once it is clear to you, you can make it clear to others. Giving yourself enough thinking, planning, and writing time allows you to move along with fewer mistakes at a swifter speed.

If you are engaging with a business coach, this is always a great opportunity to take that time to think, talk and plan things out. If you don’t have a business coach, consider having a complimentary coaching call. Click here to request one today.

 

Chas Wilson

To read more from Chas Wilson, visit his blog here.

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Why would I need a customer relationship management (CRM) tool?

By : mnwAdmin |September 02, 2015 |Blog |0 Comment

“Why would I need a customer relationship management (CRM) tool?” is a common question local business owners have been asking. They quickly understand the answer once they have implemented their CRM.  They soon wonder how they ever functioned without it. Here are the Top 5 Reasons to implement a CRM in your business.

1. Your Memory is NOT Perfect. As much as you would like to remember every person – by relying on memory, sticky notes, or calendar reminders – some contacts will fall through the cracks and not receive timely communication.  You don’t want to run into them and then remember you promised a follow up!

2. Organization, Organization, Organization. Keeping communications centrally located will ensure you are organized and consistent. You can see what emails were sent to a customer, check your notes about your last conversation, and add them to the calendar for your follow up.

3. Standout. You will most likely remember those people that stand out in the crowd and did something different.  By using your CRM correctly, you can do things a little differently than your competition. Add a video or audio message to your standard email. By recording a quick “Hi Joe, it was great to meet you today. In this email are all the things we covered. I am looking forward to working with you and getting to know more about you.” This will put a face and voice with your name and definitely shows your prospects you go above and beyond.

4. Status is Important. Always knowing the “status” of your contacts is important because it allows you to focus on the stage they are in. You will talk to your current customers, friends/family, hot leads, and prospects differently. By “tagging” contacts, and knowing their status, you can customize your communication plan just for them.

5. History is Imperative. As a local business owner/leader, you spend time planning and looking at the future of your business.  You also need to look back and review your history periodically.  A CRM ensures your history of communication with your contacts is documented and organized.  If you have a staffing change or take a vacation, others can see the history and take care of your contacts and customers.

 

Sherry Sonnenberg

Director of Sales & Marketing at Next Level Suite

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What Seems to Happen All of a Sudden

By : Chas Wilson |August 19, 2015 |Blog |0 Comment

National Sales Trainer, Floyd Wickman once said, “It’s what you do when you don’t have to, that will determine what you become when you can no longer help it.” Essentially he is saying pay attention now or watch what happens later. What you do today will set events in motion that will have their own uncontrollable consequences later. If you don’t mind it, it won’t matter, but it will be too late to do anything about it when it does. You know this is true in life, and you have seen it happen.

People over spend and under save or they over eat and under exercise. These things have short-term actions with long-term consequences like bankruptcy and health problems. What you do now determines what will happen later, particularly in the things that really matter: health, wealth, and happiness.

This brings me to my point; things in business don’t just happen all of a sudden. When you take a closer look, you can see that events have occurred over time that have led you to where you are. They might have shown up all of a sudden, but the reality is that they have been happening over time. As entrepreneurs we are good at developing business plans and making things happen. We live by intention and accountability for outcomes. Think about the consequences of your current habits. If your habits are unhealthy, what can you do to fix them? If you recognize some habits you would like to change and would like an accountability partner, consider engaging with a Next Level Coach. To get started, click here.

Chas Wilson

To read more from Chas Wilson, visit his blog here.

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Did anyone get your email?

By : mnwAdmin |August 18, 2015 |Blog |0 Comment

So you just sent emails to your customers and leads.  Now you sit and wait and wait and wait for responses.  Did anyone get the email?  Did they look at?  Did they do something with it?  Don’t allow the fate of your emails remain a mystery.  Use a system, such as Next Level Suite (NLS), to see what your customers are viewing and when they viewed it.  In August, a new NLS feature called SmartSender, will also allow you to see when they open attachments.

SmartSender will allow you to send attachments, see when your customers opened those attachments and will also allow you to bundle multiple files together.  Feel free to send a new lead one email with a bundle:  a word document, a short video, and a voice message from you. The system is smart enough to track when they view each of these items and you can then determine their interest level.

You can also use this to communicate with your employees. For example, you create a training video and a Word document they need to view.  Send these as a bundle in NLS to track when they have completed everything. The opportunities are endless. CLICK HERE to view a You Tube video about how it works.

Sherry Sonnenberg

Director of Sales & Marketing at Next Level Suite

 

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Do you work with PEP?

By : mnwAdmin |August 05, 2015 |Blog |0 Comment

Do you work with PEP? Do you have Purpose, Enthusiasm, and Pizzazz in your business? These three things get you noticed and help people to remember you and what you do. They are part of what we call the Special Sauce in your business. Join us on Thursday August 13th at 10 am CDT for a free business training webinar with Dave Jenks. He will talk about P.E.P and your businesses’ Special Sauce. This fun 30-minute training will keep you engaged and provide fun, effective tips to liven up your business and how others see you. CLICK HERE to register.

Sherry Sonnenberg

Director of Sales & Marketing at Next Level Suite

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What information are you gathering?

By : mnwAdmin |July 22, 2015 |Blog |0 Comment

By using a CRM, business leaders and entrepreneurs have access to the necessary business intelligence to understand their contacts’ and customers’ behaviors.  Armed with this knowledge they know

  • which campaigns are working.

  • which customers to target with a specific offer.

  • which messages are creating action.

  • which methods of communication are working.

Gathering this type of information reduces time and money wasted on sending out the wrong promotion to the wrong customer and/or contact.  Correct use of the information allows you to create enhanced, effective and focused marketing and brand awareness.

If you need this type of business intelligence to communicate more effectively with your contacts, try out Next Level Suite for free today. See what your customers are interested in and begin to wow them by being aware of their interests and preferences.

If nothing changes, nothing changes. Take advantage of the opportunity to change what you are doing to change your business.

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Getting the Most Out Of Your Coaching Experience

By : mnwAdmin |July 09, 2015 |Blog |0 Comment

More and more people are realizing the benefits of coaching. Yet others are not having nearly the return on investment that they should. Here are a few things you need to do to maximize your return from your coaching experience:

Pick a coach that is a match for you. Consider communication style, experience, and success with past clients.  Take time to research and interview several coaches before selecting someone.

Have clear expectations of the results you are looking for.  Share your goals and document measurements of where you are now.  Periodically measure progress to the goals.  A solid baseline of results and clear goals will help keep everyone involved accountable.

Own the fact that YOU will be doing the work. Just as physical trainers can’t lift the weights for you, your coach can’t read, journal and grow for you. Commit to the process and the coach you select. Stay with it for a minimum of 6 months and evaluate from there.

For more information contact Coach Fino with Next Level Coaching at 717-571-6387 or coachfino@masternetworks.net

 

Rich Fino

VP of Next Level Coaching

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Are you reactive or proactive?

By : mnwAdmin |July 09, 2015 |Blog |0 Comment

When local business owners are first starting out, they often operate in a reactive versus proactive mode.  When things get bad they do anything and everything possible to save their businesses.  They react to the situation they are in.  Once the crisis is handled, they will relax and go back to “winging it” until the next crisis; and the cycle continues.  Moving to a proactive approach can be achieved by putting systems and procedures into place.  When local business owners add systems, and thus predictability, into their businesses they move from a culture of crisis to a culture of enthusiasm.

What systems are you using to grow your business? Do you have procedures in place so you know what to do each day, week, and month to improve and grow your business? Join us to learn from someone who has been there and done that multiple times over the years. Dave Jenks will share his first-hand knowledge from his business experience in this 30 minute free webinar. CLICK HERE to register.

Sherry Sonnenberg

Director of Sales & Marketing at Next Level Suite

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Increase Productivity

By : mnwAdmin |June 10, 2015 |Blog |0 Comment

According to a study conducted by MIT, implementation of a customer relationship management tool has been shown to increase productivity almost immediately. The study also noted that customer service was improved. Imagine the impact to your business if you invest in one system, such as Next Level Suite, and both productivity and customer service improve!

If you are struggling to maintain consistent communication with your customers, you are not alone.  Many local businesses are struggling with timely customer communication and this translates to lost business. You may need an administrative person but cannot yet justify the extra cost or you aren’t willing to take that risk right now.  Next Level Suite can be the assistant that never calls in sick and automates targeted consistent messages to your customer and potential clients.  To find out how Next Level Suite can work for you, schedule a private demo today!

Join us for our monthly business training on Thursday, June 11 at 10 AM CT. It is titled “Creating the MAP of your business journey.” Dave Jenks will guide us in developing a road map for our business success. This training is free and open to anyone that would like to participate. CLICK HERE to register.

Sherry Sonnenberg

Director of Sales & Marketing at Next Level Suite

 

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To grow your business, you must grow yourself

By : mnwAdmin |June 10, 2015 |Blog |0 Comment

To grow your business, you must grow yourself.

Easy concept to understand, exceptionally challenging to adopt.

Why? Typically one reason:  emotions.

We so often make our decisions by what feels right. There is some wisdom to this but so many of us use emotions as the primary factor in almost all our decisions. Emotions of stress and disappointment lead to:

  • Doing it yourself vs holding your team accountable
  • Changing course of actions  vs sticking with your chosen strategy
  • Staying home vs attending that training you so much need

How do you learn to control your emotions and make the best decisions regardless of how you feel? Get a coach. The coach will be the one who will make you a better you.

To learn more about Coaching through Next Level Coaching contact Coach Fino today at 717-571-6387 or coachfino@masternetworks.net

 

Fino

Rich Fino

VP of Next Level Coaching

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